We want you to love your Riora products. This Return & Refund Policy explains our 60-day money-back guarantee and how returns, exchanges, and refunds work. It should be read together with our Terms of Service.

1. 60-Day Money-Back Guarantee

Your purchase is risk-free. If you are not satisfied with your product, you may request a refund or exchange it for a different product within 60 days of delivery.

2. How to Start a Return or Exchange

Email us at support@tryriora.com within 60 days of your product’s delivery and include proof of purchase (your order number, or the email address you used to place the order). If your product arrived damaged, please also include at least one photo of the product you received.

3. Returning Your Product

After we confirm your return or exchange, we may ask you to send the product back to us, provided it is still unopened. Return shipping costs are the responsibility of the customer, except where the product arrived damaged, defective, or incorrect, in which case we will cover return shipping.

4. Exchanges

If you prefer an exchange rather than a refund, let us know which product you would like instead. Subject to availability, we will ship the replacement after your return is confirmed.

5. Inspection and Approval

Once your returned package arrives, we will inspect it and notify you of the outcome. Refunds are approved or declined at the sole discretion of Vyox Labs Inc..

6. Refunds

Approved refunds are credited to your original method of payment, less original shipping charges where applicable. Please allow 5 - 10 business days after approval for the refund to appear, depending on your bank or card issuer.

7. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within 60 days with at least one photo, and we will arrange a replacement or refund at no additional cost to you.

8. Subscription Orders

For subscription orders, this Policy applies to your most recent order. To prevent future charges, cancel your subscription before your next renewal date as described in our Subscriptions Policy.

9. Your Consumer Rights

Nothing in this Policy limits any non-waivable rights you may have under applicable consumer-protection law.

10. Contact Us

For any return or refund question, email us at support@tryriora.com