Email support@tryriora.com or start a chat on tryriora.com. We reply to every message within 12 hours, seven days a week.
You can also reach us on Instagram at @tryriora or on Facebook. For anything to do with your order, a charge or your health, please use email or chat rather than a public comment — we'd rather not discuss your details where everyone can see them.
Do you have a phone number?
Not at the moment. Email and chat are the fastest routes, and everything gets a reply within 12 hours.
What to include when you message us
It saves a round trip if you can include:
- Your order number, or the email address you used at checkout
- A photo, if there's something to see
- The lot number from the bottle label, if it's about a bottle or how you've felt
Is there someone who speaks my language?
Write to us in your own language and we'll do our best to reply properly. If we need to bring in someone who speaks it, we will.
If the website is hard for you to use
Tell us what you need done and we'll do it for you — place an order, change an address, cancel a subscription, whatever it is. We won't send you back to a page you've just told us you can't use.
Stopping marketing emails or texts
Message us and we'll unsubscribe you. You can also use the unsubscribe link at the bottom of any email, or reply STOP to any text.
Two things worth knowing: it takes effect straight away, and we won't ask you to justify it or try to talk you out of it.
If you unsubscribe from marketing, you'll still get transactional emails about an order you've placed — your confirmation, tracking and receipt. Those aren't marketing, and they're usually the ones you want.
Do you sell my personal information?
No. We do not sell your personal information. The full detail is in our Privacy Policy.
Deleting your data
Message us or write to support@tryriora.com and we'll action the request. We'll confirm once it's done rather than the moment it's asked for.
Your account
You can update your details in your account at tryriora.com. If you ordered as a guest there may be no account attached to your email — that's normal, and it doesn't stop us helping you with anything on the order.
A note on what we can't help with
We can't give medical advice, and we can't tell you whether Riora is safe with your medication or your condition. That's your healthcare provider or pharmacist, and they'll give you a better answer than we can. We'll happily send you the full label to take to them.
Still need help?
Email support@tryriora.com or start a chat. We reply within 12 hours, seven days a week.
