Every Riora order comes with a 60-day money-back guarantee, starting from the day it's delivered. It covers opened bottles, and there's nothing to send back to us.
Why it covers opened product
You can't know whether something works without actually taking it. A guarantee that only covers sealed bottles isn't much of a guarantee, so ours doesn't work that way.
How to use it
Message us within 60 days of delivery with your order number and a line about what's happening. That's the whole process.
We'll usually suggest one alternative first — a swap to the other product if the fit looks wrong, or a replacement if something arrived in poor condition. If you'd rather just have your money back, say so and we'll process it. We won't ask twice.
Do I need to send the bottle back?
No. There's nothing to return and no return shipping to pay. Keep it or dispose of it, whichever you prefer.
What happens after 60 days?
The guarantee runs for 60 days from delivery, so after that we're not able to refund an order. We're still glad to help you get the most out of what you have — message us and we'll talk it through.
Before you ask for a refund, one thing worth knowing
If you're asking because you're not feeling a difference yet, it's worth checking how long you've been taking it. We ask for at least four weeks of consistent daily use, and our recommended window is 12 weeks, because different symptoms settle at different rates.
If you're inside that window, you might simply need a bit more time — and the guarantee runs long enough to cover it either way. See [What to expect in your first 12 weeks].
What if the product didn't agree with me?
Stop taking it and speak with your healthcare provider, particularly if what you're feeling is significant. Then message us — we'll want the lot number from the bottle so we can record it, and we'll sort your order out. See [Side effects and what to do if you don't feel right].
I bought on Amazon
Amazon handles returns and refunds for orders placed there, on their own terms and timeline. You'll find the options in your Amazon account under Your Orders. We're not able to refund an Amazon order from our side.
Exchanges
If you ordered Day Support and wanted Night Support, or the other way around, we can swap it. Before dispatch we change it on the order. After delivery we send the right one out under the guarantee, and you keep the original.
Still need help?
Email support@tryriora.com or start a chat with your order number. We reply within 12 hours, seven days a week.
