We can cancel or change your order any time before it's dispatched. Just message us — there's no form to fill in and we won't ask you to justify it.
Once an order has left our warehouse we can't recall or redirect it, but you're still covered by our 60-day money-back guarantee, so nothing is lost.
Cancelling an order
If your order hasn't shipped, we'll cancel it and refund you in full. Your refund goes back to the original payment method, usually within 5 to 10 business days depending on your bank.
If it has already shipped, we can't stop it. When it arrives you can use the 60-day guarantee and we'll sort a refund or a swap then.
If your order shipped in the last couple of hours, message us anyway. We'll try to pull it before it leaves, though we can't promise it.
Changing your shipping address
If your order hasn't shipped, send us the full corrected address and we'll update it. We'll read it back to you before changing anything, so nothing goes to the wrong place twice.
If it has already shipped, we can't redirect it. Two things that help:
- Your carrier may allow a redirect using your tracking number. It's worth trying with them directly.
- If the parcel comes back to us, we'll resend it to the corrected address at no cost.
We can only ship to US addresses. PO boxes are fine, and so is a different name or a business address.
Adding to, removing from, or swapping an order
Before dispatch, we can swap Day Support for Night Support, add a bottle, or change the quantity.
- If the change increases your total, we'll need to take the difference. We'll never ask for card details over email or chat — we'll send you a secure way to pay it.
- If it decreases your total, the difference goes back to your original payment method.
Once your order has shipped we can't change what's in it. If you'd like something different, the cleanest route is a new order — shipping is free — and then use the 60-day guarantee on the first one.
Changing the shipping speed
We have one shipping option and it's free on every order. There's no faster paid option to switch to.
Changing a subscription rather than a one-off order
Skips, pauses, frequency changes and cancellations all work differently. See [Skip, pause, change or cancel your subscription].
Still need help?
Email support@tryriora.com or start a chat with your order number. We reply within 12 hours, seven days a week.
