As soon as your order leaves us, we email you a tracking link. That email is the fastest way to see where your parcel is.
Where's my tracking email?
It goes to the email address you used at checkout, usually within a day of ordering.
If you can't find it:
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Check your spam and promotions folders. It's the most common reason.
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Check for a typo in the email address you entered at checkout. A single wrong character means the email goes nowhere.
If neither of those turns it up, message us with your order number or the name on the order and we'll send your tracking link directly.
My order hasn't shipped yet
We dispatch within one business day of ordering. If it's been less than that, your order is being packed and your tracking email is on its way.
If it's been more than two business days with no dispatch email, message us. We'll check it with our warehouse team and come back to you.
Tracking hasn't updated in days
Carrier tracking sometimes goes quiet for a day or two mid-journey and then catches up on its own. That's normal.
If there's been no movement for four days or more, message us with your order number. We'll chase it with the carrier rather than leaving you to do it.
Tracking says delivered but I don't have it
Two things worth trying first, because they resolve most cases:
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Look anywhere a parcel might be left out of sight — behind a gate, under a porch, or with a building manager.
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Check with anyone else at the address who might have brought it in.
Carriers occasionally scan a parcel as delivered a little before it actually lands, so it's worth allowing 24 hours.
If it still hasn't turned up after that, message us. We'll send a fresh replacement at no cost. We won't ask you to file a police report or chase the carrier yourself.
I ordered on Amazon — where's my order?
Tracking for Amazon orders lives in your Amazon account, under Your Orders. We can't see those orders from our side, so Amazon is the fastest route for anything to do with delivery on them.
Anything about the product itself — how to take it, what's in it, whether it suits you — we're happy to help with, wherever you bought it.
Still need help?
Email support@tryriora.com or start a chat with your order number to hand. We reply within 12 hours, seven days a week.
