Message us and we'll make the change straight away. Skips, pauses, frequency changes, product swaps and cancellations are all free, and none of them require you to explain yourself.
Email support@tryriora.com or start a chat. If you can, tell us which change you want and we'll confirm once it's done.
Skip a delivery
We'll skip the next one and leave everything else as it is. You'll be charged again at the following delivery, and we'll confirm that date.
Useful if you've got a bottle or two spare but don't want to stop altogether.
Pause
We'll pause it with no charges taken until you're ready to restart. There's no time limit and no fee. Message us whenever you want it going again.
Change how often it arrives
Tell us the interval you'd like and we'll move you to it, then confirm your next charge date. If bottles are piling up, a longer gap usually fixes it better than cancelling.
Move a delivery to a specific date
If you need a delivery to land around a particular date — before a trip, or after payday — tell us the date and we'll shift it.
Switch between Day Support and Night Support
We can change which product your subscription sends, or add the other one. We'll confirm what your next delivery contains and what it costs before anything is charged.
Update the card on your subscription
Message us and we'll send you a secure way to update it. We'll never ask for card details over email, chat or social media, and you should never send them that way.
Cancel
We'll cancel it and confirm in writing that no further charges will be taken.
We may ask what prompted it — genuinely so we can improve, and sometimes because there's a simpler fix, like a longer gap between deliveries if you have too much product. You're never required to answer, and your cancellation is never held up waiting for a reply.
Already been charged for the next delivery?
If it hasn't shipped yet, tell us and we'll either cancel that order and refund it or let it come, whichever you'd prefer.
If it has already shipped, it's covered by the 60-day money-back guarantee once it arrives, so we can still put it right.
Charged after you cancelled?
Send us the charge date and your order number and we'll look into it properly. If a charge shouldn't have been taken, we'll correct it.
Still need help?
Email support@tryriora.com or start a chat. We reply within 12 hours, seven days a week.
